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Frequently Asked Questions

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What is SkyOne?

SkyOne makes it easy to unify all of your business web applications through a single online home. It also includes an App Market where you can shop for and purchase new apps to add to your account. Admins have the power to manage users for all of their web applications through a single SkyOne account. You can also create team specific suites of apps for different departments (i.e. a marketing app suite for the marketing team, a sales suite for the sales team, etc). SkyOne eliminates software downloads and makes all your files and apps accessible from any computer with a web browser.

Learn more about SkyOne

How does SkyOne work?

Creating a SkyOne account is quick, easy and 100% free! Once your account is created, you’ll have access to the App Market, where you can browse new apps, search by category, and download what you need right into your SkyOne account with one quick click. Your account and apps are all accessible from any desktop computer with a web browser and internet connection.

How much does SkyOne cost?

Creating a SkyOne account is 100% free and comes with a starter bundle of free apps. You only pay for the additional apps that you want to add to your account.

Do I need to install anything to use SkyOne?

No! SkyOne is a cloud-based system, which means you don’t need to install anything to use it. Login to your SkyOne account from any desktop computer with an internet connection to access all the apps you’ve added to your account. Our patent-pending one-click setup will get you up and running in no time.

Do I need to download any software?

You can say goodbye to software downloads, licensing renewals and package upgrades! Since SkyOne is a cloud-based system, you don’t need to install or download anything. Simply sign in to your SkyOne account from any desktop computer with a web browser and working internet.

Will the traditional software I use run on SkyOne?

SkyOne is a cloud-based system so it does not work with local software that has been installed onto your physical computer. The web apps in our App Market have been designed to work in your SkyOne account. The advantage of cloud apps is that you will never have to download or install updates. Everything is handled automatically for you via the cloud.

Can I sync information between apps?

Certain apps allow you to sync information, such as calendar, address book, and tasks. You can learn more about each app’s syncing capabilities in the App Market.

How does the App Market work?

The App Market is a marketplace of web apps that you can browse and purchase at any time. The apps will be added to your SkyOne account, which can be accessed online from any desktop computer with a web browser and working internet.

I've lost my login information. How do I retrieve it?

If you’re an admin on the account and you’ve forgotten your username or password, try resetting your password by clicking “Forgot Password” on the sign in page. If you have trouble resetting your password please contact us by calling our support team at 1-844-499-APPS or emailing us on support@infostreet.com. If you’re not an admin and are having trouble accessing your account, contact your admin for assistance.

I’ve forgotten my SkyOne account URL. What do I do?

If you have trouble finding your account URL, please contact our support team by phone, 1-844-499-APPS, or email, support@infostreet.com, for assistance.

What is SkyLogin and how does it work?

SkyLogin is SkyOne’s single sign on (SSO) solution that allows you to consolidate all of your usernames and passwords from the apps you already use. Our dedicated support team can help you get the most out of SkyOne and SkyLogin by answering all of your questions and setting up this free feature.

How can I update my email account settings for Microsoft Outlook?
  1. Go to File
  2. Go to Account Settings
  3. Open your account
  4. Change the “Incoming mail server settings”
    1. If you are updating an IMAP account (This allows you to check email on many devices)
      1. Imap.skydesktop.com
    2. If you are updating a POP account (This allows you to set up email to only be received on one device)
      1. pop.skydesktop.com
  5. Change the “Outgoing mail server (SMTP)” settings to smtp.skydesktop.com
  6. Click on “More Settings …”
  7. Click on “Outgoing Server”
  8. Make sure the check box for “My outgoing server (SMTP) requires authentication” is checked
  9. Make sure the radio button for “Use same settings as my incoming mail server” is selected
  10. Click on Advanced
  11. Enter the correct port number for your incoming server, based on the type of account you created.
    1. IMAP
      1. Set “Incoming server (IMAP)” settings to 143
    2. POP
      1. Set “Incoming server (POP)” settings to 110
  12. Enter the correct port number for your outgoing server
    1. Set “Outgoing server (SMTP)” settings to 587
  13. Make sure that both listings for “Use the following type of encrypted connection” settings are set to TLS
How can I setup a new email account for Microsoft Outlook?
  1. Go to File
  2. Go to Account Settings
  3. Select New…
  4. Select “Manual setup or additional server types”
  5. Click Next
  6. Select “POP or IMAP” for the account you would like to set up
    1. POP means that your email will only be stored on that one device to be checked.
    2. IMAP means that your email is stored on the server and you can use multiple devices to check your email.
  7. Click Next >
  8. Enter your name into the “Your Name” field
  9. Enter your email address into the “Email Address” field
  10. Set “Account Type” setting to IMAP or POP\
  11. Set the “Incoming mail server settings”
    1. If you are setting up an IMAP account (This allows you to check email on many devices)
      1. Imap.skydesktop.com
    2. If you are setting up a POP account (This allows you to set up email to only be received on one device)
      1. pop.skydesktop.com
  12. Set the “Outgoing mail server (SMTP)” settings to smtp.skydesktop.com
  13. Enter your full email address in the “User Name” field
  14. Enter your password into the “Password” field
  15. Click on “More Settings …”
  16. Click on “Outgoing Server”
  17. Click the checkbox for “My outgoing server (SMTP) requires authentication”
  18. Select “Use same settings as my incoming mail server”
  19. Click on Advanced
  20. Enter the correct port number for your incoming server, based on the type of account you created.
    1. IMAP
      1. Set “Incoming server (IMAP)” settings to 143
    2. POP
      1. Set “Incoming server (POP)” settings to 110
  21. Enter the correct port number for your outgoing server
    1. Set “Outgoing server (SMTP)” settings to 587
  22. Set the value for both listings of “Use the following type of encrypted connection” to TLS
How can I update my email settings for Mozilla Thunderbird?
  1. Go to “Account Settings”
  2. Click on your account
  3. Click on “Server Settings”
  4. Change the “Server Name”
    1. If you are updating an IMAP account (This allows you to check email on many devices)
      1. Imap.skydesktop.com
    2. If you are updating a POP account (This allows you to set up email to only be received on one device)
      1. pop.skydesktop.com
  5. Enter the correct port number for your incoming server, based on the type of account you created.
    1. IMAP
      1. Set “Incoming server (IMAP)” settings to 143
    2. POP
      1. Set “Incoming server (POP)” settings to 110
  6. Change "Connection security" to STARTTLS
  7. Click on “Outgoing Server (SMTP)”
  8. Select your account
  9. Click “Edit”
  10. Change “Server Name” to smtp.skydesktop.com
  11. Change “Port” to 587
  12. Change "Connection security" to STARTTLS
  13. Click “OK”
How can I setup my email for Mozilla Thunderbird?
  1. Enter your name in the “Your name” field
  2. Enter your email address in the “Email address” field
  3. Enter your password in the “Password” field
  4. Make sure the checkbox for “Remember password” is checked
  5. Click “Continue”
  6. Click “Manual Config”
  7. In the “Incoming” section make sure the following settings are set in the following order:
    1. For IMAP (This allows you to check email on many devices)
    2. Select IMAP in the first drop down
    3. Server hostname – imap.skydesktop.com
    4. Port – 143
    5. SSL – STARTTLS
    6. Authentication – Normal Password
    7. For POP (This allows you to set up email to only be received on one device)\
      1. Select POP in the first drop down
      2. Server hostname – pop.skydesktop.com
      3. Port – 995
      4. SSL – STARTTLS
      5. Authentication – Normal Password
  8. In the “Outgoing” section make sure the following settings are set in the following order:
    1. Server hostname – smtp.skydesktop.com
    2. Port – 587
    3. SSL – STARTTLS
    4. Authentication – Normal Password
  9. In the “Username” section make sure the following settings are set in the following order:
    1. Incoming – Your full email address
    2. Outgoing – Your full email address
  10. Click “Re-test”
  11. Click “Done”
How can I update my email settings for Gmail on Android?
  1. Tap the hamburger menu
  2. Scroll to the bottom and select “Settings”\
  3. Select your account
  4. Scroll down and select “Incoming settings”
    1. To update an IMAP account (This allows you to check email on many devices)
      1. Change “Server” to imap.skydesktop.com
      2. Set the “Port” 143\
      3. Change "Security Type" to STARTTLS
    2. To update a POP account (This allows you to set up email to only be received on one device)
      1. Change “Server” to pop.skydesktop.com
      2. Set the “Port” 995
      3. Change "Security Type" to STARTTLS
  5. Tap “Done”
  6. Tap “Outgoing settings”
  7. Change “Server” to smtp.skydesktop.com
  8. Set “Port” to 587\
  9. Tap “Done”
How can I setup my email for Gmail on Android?
  1. Tap the hamburger menu
  2. Tap the arrow and select “Add Account”
  3. Tap Personal (IMAP/POP)
  4. Tap Next
  5. Enter your email address
  6. Tap Next
  7. Tap Personal (IMAP) or (POP)
  8. Tap Next
  9. Enter your password
  10. Tap Next
  11. Confirm that the settings on the next screen are:
    1. For IMAP (This allows you to check email on many devices)  
      1. Username – your email address
      2. Authentication – your password\
      3. Server – imap.skydesktop.com
      4. Port - 143
      5. Security Type – TLS
    2. For POP (This allows you to set up email to only be received on one device)
      1. Username – your email address
      2. Authentication – your password
      3. Server – pop.skydesktop.com
      4. Port - 995
      5. Security Type – TLS
  12. Tap Next
  13. Confirm that the settings on the next screen are:
    1. Server – smtp.skydesktop.com
    2. Port - 587
    3. Security Type - TLS
    4. Username – your email address
    5. Authentication – your password
  14. Make sure that “Require sign in” is checked
  15. Tap Next
  16. Confirm your desired Account Options
  17. Tap Next
  18. Confirm your desired settings on the final screen\
  19. Tap Next
How can I update my email settings for iPhone and iPad?
  1. Go to “Settings”
  2. Go to “Mail, Contacts, Calendars”
  3. Select your account
  4. Tap “Account”
  5. Modify “Incoming Mail Server > Host Name”
    1. If IMAP, update this field to imap.skydektop.com
      1. IMAP allows you to check email on many devices
    2. If POP, update this field to pop.skydesktop.com
      1. POP allows you to set up email to only be received on one device
  6. Tap “Outgoing Mail Server > SMTP”
  7. Tap the listing under “Primary Server”
  8. Modify “Outgoing Mail Server > Host Name” to smtp.skydesktop.com
  9. Modify “Server Port” to 587
  10. Tap “Done”
  11. Tap “Account”
  12. Tap “Advanced”
  13. Set the “Server Port” based on the following:
    1. IMAP: 143
    2. POP: 110
  14. Click Account
  15. Click Advanced
  16. Click on the Drafts Mailbox
  17. Under On the Server, select the folder you would like draft messages to be saved to
  18. Click Advanced to go back
  19. Click on the Sent Mailbox
  20. Under On the Server, select the folder you would like your sent messages to be saved to\
  21. Click Advanced to go back
  22. Click on the Deleted Mailbox
  23. Under On the Server, select the folder you would like deleted or trash messages to be saved to
  24. Click Advanced to go back
  25. Click Account
  26. Click Done
How can I setup my email on iPhone and iPad?
  1. Go to “Settings”
  2. Go to “Mail, Contacts, Calendars”
  3. Tap “Add Account”
  4. Tap “Other”\
  5. Tap “Add Mail Account”
  6. Enter the following items:
    1. Name – Your Name
    2. Email – Your Email Address
    3. Password – Your Password
  7. Tap “Next”
  8. Tap “IMAP” or “POP”
  9. Tap “Host Name” in “Incoming Mail Server”
    1. If IMAP, enter imap.skydesktop.com
      1. IMAP allows you to check email on many devices
    2. If POP, enter pop.skydesktop.com
      1. Pop allows you to set up email to only be received on one device
  10. Tap “User Name” in “Incoming Mail Server”
  11. Enter your email address
  12. Tap “Host Name” in “Outgoing Mail Server”
  13. Enter smtp.skydesktop.com
  14. Tap “User Name” in “Outgoing Mail Server”
  15. Enter your email address
  16. Tap “Password” in “Outgoing Mail Server”
  17. Enter your password
  18. Tap “Next”
  19. Click Account
  20. Click Advanced
  21. Click on the Drafts Mailbox
  22. Under On the Server, select the folder you would like draft messages to be saved to
  23. Click Advanced to go back
  24. Click on the Sent Mailbox
  25. Under On the Server, select the folder you would like your sent messages to be saved to
  26. Click Advanced to go back
  27. Click on the Deleted Mailbox
  28. Under On the Server, select the folder you would like deleted or trash messages to be saved to
  29. Click Advanced to go back
  30. Click Account
  31. Click Done
How can I update my email settings for Windows Live Mail?
  1. Go to File
  2. Click on Options
  3. Select your account
  4. Click Properties
  5. Click Servers
  6. In the Server information section make sure the following settings are set in the following order:
    1. If you are updating an IMAP account (This allows you to check email on many devices)
      1. IMAP in the first field.
      2. Incoming mail (IMAP) – imap.skydesktop.com
      3. Outgoing mail (SMTP) – smtp.skydesktop.com
    2. If you are updating a POP account (This allows you to set up email to only be received on one device)
      1. POP in the first field.
      2. Incoming mail (POP) – pop.skydesktop.com
      3. Outgoing mail (SMTP) – smtp.skydesktop.com
  7. In the Incoming Mail Server section make sure the following settings are set in the following order:
    1. Email Username – Your full email address
    2. Password – Your password
    3. Check the box for Remember Password
    4. Select Log on using clear text authentication
  8. Select My server requires authentication
  9. Click on the Advanced tab
  10. In the Server Port Numbers section make sure the following settings are set in the following order:
    1. Outgoing mail (SMTP) – 587
    2. Incoming mail  
      1. IMAP - 143
      2. POP - 110
  11. Click Ok
  12. Click Close
How can I setup my email for Windows Live Mail?
  1. Go to File
  2. Click on Options
  3. Click Add
  4. Select Email Account
  5. Click Next
  6. Enter your email address in the Email address field
  7. Enter your password in the Password field
  8. Enter your name in the Display name for your sent messages field
  9. Check the box for Manually configure server settings
  10. Click Next
  11. In the Incoming server information section make sure the following settings are set in the following order:
    1. If you are setting up an IMAP account (This allows you to check email on many devices)
      1. IMAP in the first drop down
      2. Server hostname – imap.skydesktop.com
      3. Port – 143
      4. Authenticate using – Clear text
      5. Logon user name – Your full email address
    2. If you are setting up a POP account (This allows you to set up email to only be received on one device)
      1. POP in the first drop down
      2. Server hostname – pop.skydesktop.com
      3. Port – 110
      4. Authenticate using – Clear text
      5. Logon user name – Your full email address
  12. In the Outgoing server information section make sure the following settings are set in the following order:
    1. Server hostname – smtp.skydesktop.com
    2. Port – 587
    3. Check the box for Requires authentication
  13. Click Next
  14. Click Finish
How can I update my email settings for Mac Mail?
  1. Go to Mail menu
  2. Click Preferences
  3. Click on the Accounts tab
  4. Under the Account information tab, make sure the following settings are set in the following order:
    1. Email Address – Your Email address
    2. Full name – Your name
    3. Incoming Mail Server
      1. If you are updating an IMAP account (This allows you to check email on many devices)
        1. Imap.skydesktop.com
      2. If you are updating a POP account (This allows you to set up email to only be received on one device)
        1. pop.skydesktop.com
    4. User – Your full Email address
    5. Password – Your password
  5. Click on the Outgoing Mail Server (SMTP) and select Edit SMTP Sever List
  6. Click the + button
  7. Under the Account Information tab, make sure the following settings are set in the following order:
    1. Description – Your server’s description
    2. Server Name - smtp.skydesktop.com
    3. TLS certificate – None
  8. Select the Advanced tab
    1. Port – 587
    2. Authentication – Password
  9. Check the box marked Allow insecure authentication
  10. Click Ok
  11. Click the Advanced tab
  12. In the middle section, make sure the following settings are set in the following order:
    1. For IMAP
      1. Port – 143
      2. Authentication – Password
    2. For POP
      1. Port – 110
      2. Authentication – Password
  13. Close out the window
How can I setup my email for Mac Mail?
  1. Click on the Mail menu
  2. Click on Add Account
  3. Select Other Mail Account…
  4. Enter your name in the Name field
  5. Enter your email address in the Email Address field
  6. Enter your password in the Password field
  7. Click Sign In
  8. Enter your Email Address in the Email Address field
  9. Enter your Email Address in the User Name field
  10. Enter your Password in the Password field
  11. If you are setting up an IMAP account (This allows you to check email on many devices)
    1. Select IMAP from the Account Type drop down menu
    2. In the Incoming Mail Server, enter imap.skydesktop.com
  12. If you are setting up a POP account (This allows you to set up email to only be received on one device)
    1. Select POP from the Account Type drop down menu
    2. In the Incoming Mail Server, enter pop.skydesktop.com
  13. (In the Outgoing Mail server, enter smtp.skydesktop.com
  14. Click Sign In
  15. Click Continue
  16. Click Continue
  17. Make sure Mail is selected
  18. Click Done
How do I setup Norton Security Online for PC (Windows 7, 8, and 10)?
  1. Open the Norton Security app.
  2. Click on “More Norton” in the bottom right hand corner.
  3. A new page will load in the app. Click on the orange button up top that says Show Me How
  4. A new window will appear that says “Communicating with Norton Server”. This may take a few seconds.
  5. A new page will load that says Account Required. In order to create a new account, you will need to click the Next button.
    1. If you already have a previously created Norton Account, you will want to sign in here with those credentials. You can also retrieve your password for a previously created Norton Account.
    2. If you have not created an account and this is your first time using Norton Security, click on the link in the bottom right hand corner that says "Create a Norton Account."
      1. Fill out the following fields:
        1. Email address
        2. Confirm Email address
        3. Password
        4. First Name
        5. Last Name
        6. Mobile Phone Number
        7. Region
      2. Check the box for "I have read and agree to the Privacy Policy."
      3. Click the orange button that says "Sign Up."
How do I setup Norton Security Online on Mac?
  1. Open the Norton Security app.
  2. Click on "Add Devices" in the bottom right hand corner.
  3. Then, click on the orange Get Started button.
  4. A new window will appear that says “Communicating with Norton Server.” This may take a few seconds.
  5. A new page will load that says Account Required. In order to create a new account, you will need to click the Next button.
  6. If you already have a previously created Norton Account, you will want to sign in here with those credentials. You can also retrieve your password for a previously created Norton Account.
  7. If you have not created an account and this is your first time using Norton Security, click on the link in the bottom right hand corner that says "Create a Norton Account."
  8. Fill out the following fields:
    1. Email address
    2. Confirm Email address
    3. Password
    4. First Name
    5. Last Name
    6. Phone Number
    7. Region
  9. Check the box for "I have read and agree to the Privacy Policy."
  10. Click the orange button that says "Sign Up."